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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q120-Q125):

NEW QUESTION # 120
What is the primary function of the "RTP (Real-time Transport Protocol)" in a VoIP call within AICC?

A. To record the call.
B. To carry the actual audio media stream.
C. To set up and tear down the call.
D. To route the call to the correct agent.

Answer: B

NEW QUESTION # 121
What is the main technical challenge in implementing "screen sharing" within a video chat interaction in AICC?

A. The inability of most web browsers to support screen sharing.
B. The security risk of exposing sensitive information on the agent's screen.
C. The additional bandwidth and processing power required to capture and transmit the screen content.
D. The integration with the CRM system.

Answer: C

NEW QUESTION # 122
In a multi-channel interaction, what is the "context" that needs to be preserved when switching channels?

A. The network IP address of the customer's device.
B. The customer's identity, previous interaction history, and the current state of their issue.
C. The time of day the interaction started.
D. The agent's login information.

Answer: B

NEW QUESTION # 123
What is the primary function of a "hunt group" in contact center routing?

A. To record calls for a specific group of agents.
B. To manage outbound dialing campaigns.
C. To define a set of agents or queues that can be targeted by a single pilot number.
D. To provide background music for callers on hold.

Answer: C

NEW QUESTION # 124
Which AICC reporting capability would be used to track the path of a customer interaction that started as a web chat, was escalated to a voice call, and then followed up by an email?

A. The agent performance report.
B. A separate report for each channel.
C. An Omni-channel Interaction Journey Report
D. The real-time wallboard.

Answer: C

NEW QUESTION # 125
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